Thank you for shopping at digitcgv.com. We are committed to ensuring that you are satisfied with our products and services. If you are not completely satisfied with your purchase, we offer the following refund and return policy.
Return conditions ●Return time limit: You can apply for a return and refund within 30 days from the date you received the product. ●Product condition: The returned product must be in its original condition, unused, undamaged, and fully packaged. ●Exceptions: Customized products, one-time use products, downloadable digital products, or gift cards are not eligible for the return policy.
Refund process ●Contact customer service: Please contact us at motion@digitcgv.com and provide your order number and reason for return. ●Return approval: We will approve your return request after receiving it and guide you on how to return the product. ●Return shipping: Please return the product according to the instructions we provide. Please note that you may be required to bear the return shipping costs unless the return is due to damaged products or our error. ●Refund processing: Once the product is received and inspected, we will refund you in the original payment method. It is estimated that the refund will take up to 7 business days to process.
Exchange Policy If you need to exchange an item (for example, a different size or color), please follow the return process above and state that you would like an exchange when you contact customer service.
Damaged or Wrong Items If the item you received is damaged or we sent the wrong item, please contact us within 48 hours of receipt. We will arrange a return, exchange or refund for you as soon as possible.
